Online Account FAQ
For your convenience, we've compiled the answers to the online account questions most frequently asked by our customers.
Internet Testing - Technical Questions
- What hardware do I need to run Internet testing?
- What software do I need to run Internet testing?
- What are the connection and bandwidth requirements for Internet testing?
- Can I run Internet testing from behind a firewall? What about a proxy server?
- Can we run our own copy of Internet testing over an intranet or other LAN, WAN or VPN?
Online Testing supports recent versions of Microsoft Windows (7/ Vista/ 2003/ XP/ 2000), as well as certain configurations of Mac OS 9 and OS X. Please contact Technical Support for more information.
All you need is a compatible Web browser; We recommend Mozilla Firefox or Microsoft Internet Explorer 8. Earlier versions of Microsoft Internet Explorer are also supported however there are known issues with Internet Explorer 7.0 due to Microsoft programming shortcomings.
We also recommend the following browser settings:
- Pop-up blockers turned OFF.
- All screen savers turned off permanently.
- Page caching should be turned off completely. Choose Tools/Internet Options/Settings... and select the "Every visit to the page" option.
- JIT compiler turned off.
You need to be able to open a standard http Web connection (TCP/IP port 80) to our servers. You also need to be able to connect using standard 128-bit SSL (TCP/IP port 443) to our servers.
These are the minimum and recommended bandwidth requirements for Online Testing:
- Standard Tests: The minimum recommended bandwidth to run non-audio tests is a dedicated 56 kbps client-side connection per workstation. At this speed, tests will have delays at test start and end but generally will give acceptable, although slow performance during the test.
- Audio-enabled Tests: The minimum recommended bandwidth to run audio tests is a dedicated 128 kbps client-side, high-quality, low-latency connection per workstation.
If your system is able to make standard http (TCP/IP port 80) and SSL/https (TCP/IP port 443) connections to external servers, then you should be able to run Online Testing. Those with a Proxy Server within their configuration/ network should click here to contact us for additional information.
The Online Testing system is Internet-based and can be accessed via browsers within your organization's network, but you cannot install your own copy of the Internet product on your internal network. If you have further questions about Internet testing solutions, please contact Sales Support
I still have questions. What should I do?